FAQ

Frequently Ask Questions.

Common Question

Explore Our Frequently Asked Questions

Yes, we’ve done thousands of jobs with all the well-known carriers as well as many lesser-known providers.  Our team is very familiar with the claims process and a great partner to assist with questions and communications. 

24/7, 365 including all holidays.  Emergencies don’t wait for a convenient moment.  That’s why we’re ready to help you when you need it. 

The short answer is yes.  However, Cleanup Services has the technology, equipment, experience, and staff to address your emergency quickly, thoroughly, and according to industry standards. 

There’s no need to wait to call Cleanup.  The assessment is completely free.  In fact, the adjusters often ask us to email them photos from our assessment so that they can determine coverage. 

That decision is something you’ll need to make as the homeowner.  However, the team at Cleanup can often arrive at a price that makes a claim unnecessary.  This can be discussed during the assessment for further clarification.  

You’ll find our team throughout Western Pennsylvania, Northeast Ohio, the Panhandle of West Virginia, and beyond. If you’re concerned that you’re too far away, simply call us and ask. We’ll be happy to hear from you.

When a homeowner must pay out of pocket for services, we do our best to keep prices reasonable.  We also offer financing packages so that property owners can spread out the payments if needed. 

Typically, we start jobs the same day that we receive your call.  The best time to start any water damage job is A.S.A.P.  A water emergency left for days often spreads, making the job more complex and more expensive. 

Yes, we can often do work for renters so long as we don’t need to do any demolition to the structure of the home of business.  We also do many jobs directly for the landlord if demolition or more intense measures must be taken. 

More questions? Just Call Us
Common Question

Payment FAQ's

Once your job is completed and we submit billing documents to your insurance company it typically takes 2-4 weeks for the claim to be reviewed and payments to be processed. Unfortunately, there are times that it can take longer due to different variables. At Cleanup Services we will keep you updated throughout this process and you will know once a payment is being released after the review of your claim.

Depending on your insurance company and your specific adjuster payment can be sent to you with your responsibility to turn it over to your contractors. There are also times when payment is sent directly to us for our services. We do our best to keep you updated throughout this process so you know what to expect.

Payment can be made over the phone by calling our office. You can pay via ACH withdrawal or credit card. You can also pay online by clicking here. Or you can mail a check to PO Box 380 North Lima, OH 44452.

Our goal is to reach a settlement with your insurance company for the work that was performed at your home. We work together with all major and small insurance companies to explain the ins and outs of your job and the specific needs for it to be properly mitigated. We make sure that the work needed for your home is justified for compensation. 

More questions?

When disaster impacts your home or business, rely on Cleanup Services to not only restore your property but also your peace of mind.

Contact us today to learn more about how we can help you recover swiftly and thoroughly from any disaster.